Customer Care

AutoElevate 1

• Administrative Permission Approval

MailStore 3

• Exporting emails to PDFs
• Using MailStore in the Browser
• What is MailStore?

General 4

• Enrolling in Multi-factor Authentication
• Enrolling in Multifactor Authentication (Guest Access)
• Getting header information (GMail/Google Apps for Business)
• Getting header information (Outlook)

Breach Secure Now 1

• BSN Phishing Steps for emails that are suspect

Proofpoint/Email Filtering 5

• Getting Started
• Quarantine Digests
• Releasing a message from Quarantine
• The Emergency Inbox
• View/Edit your Sender Lists

Outlook 1

• Moving the Outlook Tab bar position

Calendars 2

• Forwarding External Calendar Invitations to Internal Recipients
• Sharing a calendar

NinjaRemote 2

• Configuring your remote connection for privacy
• Gathering Diagnostic Information

TruGrid 1

• Connecting to your Office Workstation

Printix 5

• First time sign-in (Multiple tenants, Azure Joined)
• First time sign-in (Single tenant, non-Azure joined)
• Manually adding printers
• Print & Release from Phone
• The Printix Mobile App

SharePoint 2

• Share a file or folder
• Sync a Site to your computer

Sign-in Issues 2

• Sign-in Issues after Tenant-to-Tenant Migration - Android
• Sign-in Issues after Tenant-to-Tenant Migration - iOS

Microsoft Teams 1

• B2B Direct Connect Relationship Setup [Teams Shared Channels]