Connecting to your workstation

This article describes the process of creating a new Remote Desktop Connection file and configuring it to connect to your office computer through a Remote Desktop Gateway server. These instructions are for connecting from a Windows 10 computer.

This is a one-time setup that will create a shortcut on your desktop that you can use to connect to your work computer.

⚠ You will need the gateway server address for your business, the name of your computer, and your business' domain name before continuing. If you do not have them, please contact us by emailing

Creating a Remote Desktop shortcut

You can click on any of the images below to increase their size.




Click on the Start Menu and scroll down to the folder labeled Windows Accessories. Open this folder and click the tile for Remote Desktop Connection:

Alternatively, you can use the search feature on the taskbar to search for Remote Desktop and click on the tile that appears.
In Remote Desktop Connection window that appears, click Show Options in the bottom-left corner if it is present:

If instead you see Hide Options, proceed to the next step:
Enter the name of your computer in the Computer field, and your Domain & username in the User name field. Separate your domain and username with a backslash ("\"), like so:

Click the Display tab and proceed to the next step.




Check the box labeled Use all my monitors for the remote session:

Click the Advanced tab and proceed to the next step.
Click the Settings... button in the Connect from anywhere section:

In the window that appears, make the following configuration changes:

  1. Select the option Use these RD Gateway server settings
  2. Fill in your gateway server address in the Server name field.
  3. Set Logon method to Allow me to select later
  4. Check the box under Logon settings labeled Use my RD Gateway credentials for the remote computer.

Your window should look like this, but with the Server name filled out as per the above steps:

Once you have filled out the above settings, click the Ok button and continue to the next step.



Switch back to the General tab. Under the Connection settings section, click Save As...

Use the Save File dialog to save a copy of your remote connection file somewhere you'll be able to access it. We suggest saving it on your desktop, and giving it a meaningful name such as the name of your work computer.

Once you've saved your Remote Desktop Connection file, you can close the configuration settings by pressing the ❌ in the top-right corner of the window.
That's it! In order to connect to your work PC, simply double-click the connection file you just saved, and enter your credentials.

If you see a window that looks like the following when connecting, simply press Connect. Your connection is still secured with standard encryption.